Live Event Series: See real-world automation in action.
Locus Support
We’re retiring the Customer Support Portal on June 4.
Hi there — a quick heads-up on how to reach us going forward. A redesigned Customer Experience Portal launches before the end of August 2026 with stronger security and more capabilities. Until then, here’s how to get support and keep your reports flowing.
Portal Login
(Retires June 4)
Starting June 4
Two easy ways to reach support.
Same team, same response times — just no portal in the middle.
Email us
To help us help you faster, please include:
- Your site name and location
- Affected LocusBot serial number(s), if applicable
- What’s happening (error codes, observed behavior)
- Business impact or urgency
Call us
For anything urgent, find your regional support number on our contact page — same coverage you have today.