World-Class Customer Service & Support

Our Goal is Meeting Your Goals.
Every Day.

We’re passionate about our robots. We’re even more passionate about making sure that your deployment exceeds both your strategic and operational goals.

Our world-class customer service and support team works with you every step of the way, from the initial planning and deployment process to ongoing operations, optimization, and updates. No matter how fast you grow or how complicated your business gets, we will always be with you to keep your Locus deployment working smoothly and efficiently.

Collaborative Planning & Deployment

We know every customer has different needs and goals. That’s why we work closely with you to gain a thorough understanding of your facility, challenges, and your goals. Then we create a custom, detailed project implementation and site preparation plan that is designed to reach your objectives, both now and into the future.

As we deploy, we continually test and evaluate everything, measuring results against your baseline metrics, performance goals and safety considerations. We train your team to be effective and self-sufficient in using the Locus Solution. Our online knowledge base delivers resources for the LocusBot operations and maintenance that’s accessible at any time.

Always-on Operations Optimization & Support

Our dedicated team stays with you to measure, optimize, and keep the everything running smoothly. Locus provides 24/7/365 support worldwide at no additional cost to you. You’ll also get real-time data reporting on your operations with our rich Management Portal and LocusView dashboards. We’ll also ensure that you always have the latest software updates, tools, and resources you need to keep your operations running smooth and worry-free.

From software upgrades and hardware maintenance to answering questions and optimize your operations, you’ll get professional, personalized support whenever you need it.

It’s how Locus delivers your success!

Security & Compliance

Our customers trust us to increase their efficiency and productivity each day. They believe in our company, our employees, our software, and our co-bots. That’s why we work every day to strengthen and keep that trust through ongoing security and compliance reviews, certifications, policies, and best practices.

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