Trusted Locus Robotics Support & Customer Service

Locus Robotics

Move What Matters At Modex! Visit Us At Booth #B3219

Move What Matters At Modex! Visit Us At Booth #B3219 LEARN MORE

Why Locus

Unlock Potential,
Deliver Results

Trust is important in all aspects of your business. You wouldn’t be successful without it. You trust your associates to do their jobs. Your customers trust you to ship their orders out on time. As our customer, you can also count on us — to be your trusted partner and empower you every single day to help you unlock the full potential of Locus in your warehouse, increasing productivity, improve worker safety, and meet your customer’s SLAs.

Seamless Support.
Continuous Improvement.

We don't just resolve support tickets - we create long-term partnerships. As experienced supply chain people, we understand your goals and challenges. On each step of your journey as our customer, we are there to guide you — from a seamless deployment to steadfast  management, unparalleled support, and continuous optimization. With Locus, you gain a partner who’s equally invested in your success. 

Metrics that Matter

99.99%

Uptime

96

Satisfaction Ranking

13,000+

Bot Managed

:30

Avg. Response Time

90%

Worker Retention

300+

Sites Managed

Global Customer Support

  • 3PL
  • Healthcare
  • Retail / E-Comm
  • Industrial
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You need to Move What Matters. We know Robotics.

Our Story

Our Story

Our Story

We’ve always been supply chain people. We were founded by people who worked in warehouses and saw a need for more efficient operations with automation. We know – first-hand – the challenges you face daily. The Locus Solution was created to help you reduce your cycle time, improve workplace quality, worker retention, and manage your growth.

Our People

Our People

Our People

The Locus Customer Success team is built around real people whose careers span all aspects of supply chain operation. We don't just provide tech support - we provide ongoing and thoughtful optimization that’s rooted in a culture of continuous improvement. We actively engage and listen to fully understand your needs.

Our Values

Our Values

Our Values

Our customer relationships are partnerships, rooted in trust, respect, and shared goals. We focus on continuously increasing productivity, efficiency, lowering costs, and helping your operation grow. The Locus Customer Success team is committed to guiding you every step of the journey – and we deliver results!

Our Partnerships

Our Partnerships

Our Partnerships

Our mission is to empower you to unlock the full potential of the Locus Solution in your warehouse. By aligning with your objectives, we drive mutual growth and achievement. We actively listen to understand your challenges and objectives. We work to consistently exceed your expectations because we're invested in your success.

What Our Customers Say

One of the key reasons for partnering with Locus was their after-sales support. I can say with confidence, it’s been terrific.
Paul Papoutsis

Director of Operations

Radial

The success of the implementation at Corby gave us full confidence that we could roll it out across the rest of our sites.
Neil Lavercomb

Business Planning Manager

iForce

Locus Robotics is the whole solution. It’s not just the robots, it’s the partnership. It’s the sense of urgency to take care of the customer and do it as efficiently as possible.
Will Sand

VP of Operations

ABB Optical Group

The Locus team has been great – from the day we negotiated the deal to today. It’s an absolute partnership.."
Adam Sandow

CEO and Founder

Sandow

Learn More about Locus

Reach out to Customer Support and read about our work.