Watch Our Customer Success Videos   |   Upcoming Events

Customer Success

Your success is our success

Delivering world-class customer service and support

We’re passionate about our robots. We’re even more passionate about making sure that your deployment exceeds both your strategic and operational goals .

Our world-class customer service and support team works closely with you every step of the way, from the initial planning and deployment to ongoing operations and updates. No matter how fast you grow or how complicated your business gets, we will always be there to keep your Locus deployment working smoothly and efficiently.

Collaborative Planning & Deployment

We know every customer has different needs and goals. That’s why we work closely with you to gain a thorough understanding of your facility, challenges, and goals. Then we create a custom, detailed project implementation and site preparation plan that is designed to reach your objectives.

As we deploy, we will continually test and evaluate everything, measuring results against your baseline metrics, performance goals and safety considerations. We train your team to be effective and self-sufficient in using the Locus Solution. Our online knowledge base delivers resources for the LocusBot operations and maintenance that’s accessible at any time.

Always-on Operations Optimization & Support

Locus Management PortalOnce you are up and running, our dedicated team stays with you to measure, optimize, and keep the system running smoothly. You’ll get real-time data reporting on your operations with our rich Management Portal and LocusView dashboards. We’ll also ensure that you always have the latest software updates, tools, and resources you need to keep your operations running smooth and worry-free.

From software upgrades and hardware maintenance to answering questions and optimize your operations, you’ll get professional, personalized support whenever you need it. It’s how Locus ensures your success!